Customer Service


In response to the COVID-19 situation and Monterey County’s shelter-in-place ordinance, modified business operations are in effect including the closure of our Ryan Ranch Office to the public. Phone support will be limited and customers are encouraged to email inquiries. For more information, go to our Coronavirus update page.

Can’t find what you need on our website? Monterey One Water’s Customer Service Team is ready to assist you. Providing exceptional service is important to our Agency and the following options are available to connect with our support staff.

Contact Us

Support Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

Email Customer Service

(831) 372-3367 or (831) 422-1001

  1. Physical Address
    5 Harris Court
    Building D
    Monterey, CA 93940


Meet Our Team

We make every effort to be highly responsive to your questions, concerns, and comments.

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Team Lead