Customer Service

Can’t find what you need on our website? Monterey One Water’s Customer Service Team is ready to assist you. Providing exceptional service is important to our Agency and the following options are available to connect with our support staff.

Contact Us

Customer Service Center
5 Harris Court
Building D
Monterey, CA 93940

Directions

Phone
(831) 372-3367 or (831) 422-1001

Support Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

Email
Email Customer Service


Please note Customer Service will be closed the following dates:
  • Monday February 21, 2022
  • Friday April 15, 2022
  • Monday May 30, 022
  • Monday July 4, 2022
  • Monday September 5, 2022
  • Monday October 10, 2022
  • Friday November 11, 2022
  • Thursday November 24, 2022
  • Friday November 25, 2022
  • Friday December 23, 2022
  • Monday December 26, 2022


Meet Our Team

We make every effort to be highly responsive to your questions, concerns, and comments.

ElephantAvatar of a cartoon rhino in superhero cape representing customer service representative LindsayAvatar of a cartoon dog meditating that represents customer service representative MichelleKoalaAvatar of a cartoon turtle representing customer service representative Tiffiny

Becky

Lindsay, 
Team Lead

Michelle

Pedro

Tiffiny