Customer Service

Unable to find what you need on our website? Monterey One Water’s Customer Service Team is ready to assist you. Providing exceptional service is important to our Agency and the following options are available to connect with our support staff.

Contact Us

Customer Service Center
5 Harris Court
Building D
Monterey, CA 93940


(831) 372-3367 or (831) 422-1001

Support Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

Email Customer Service

Please note Customer Service will be closed the following dates:

Monday, January 2, 2023

Monday, January 16, 2023

Monday, February 20, 2023

Friday, April 7, 2023

Monday, May 29, 2023

Tuesday, July 4, 2023

Monday, September 4, 2023

Monday, October 9, 2023

Friday, November 10, 2023

Thursday, November 23, 2023

Friday, November 24, 2023

Monday, December 25, 2023

Tuesday, December 26, 2023

Meet Our Team

We make every effort to be highly responsive to your questions, concerns, and comments.

ElephantAvatar of a cartoon rhino in superhero cape representing customer service representative LindsayAvatar of a cartoon dog meditating that represents customer service representative MichelleKoalaAvatar of a cartoon turtle representing customer service representative Tiffiny


Team Lead