Customer Service

Can’t find what you need on our website? Monterey One Water’s Customer Service Team is ready to assist you. Providing exceptional service is important to our Agency and the following options are available to connect with our support staff.

Contact Us

Customer Service Center
5 Harris Court
Building D
Monterey, CA 93940


(831) 372-3367 or (831) 422-1001

Support Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

Email Customer Service

Please note Customer Service will be closed the following dates:
  • Thursday, November 11
  • Wednesday, November 17 from 11:00 a.m. to 1:30 p.m.
  • Thursday, November 25 and Friday, November 26
  • Thursday, December 23 and Friday, December 24
  • Friday, December 31

Meet Our Team

We make every effort to be highly responsive to your questions, concerns, and comments.

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Team Lead