Customer Service

Can’t find what you need on our website? Monterey One Water’s Customer Service Team is ready to assist you. Providing exceptional service is important to our Agency and the following options are available to connect with our support staff.

Contact Us

Customer Service Center
5 Harris Court
Building D
Monterey, CA 93940

Directions

Phone
(831) 372-3367 or (831) 422-1001

Support Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

Email
Email Customer Service


Please note Customer Service will be closed the following dates:
  • Thursday, November 11
  • Wednesday, November 17 from 11:00 a.m. to 1:30 p.m.
  • Thursday, November 25 and Friday, November 26
  • Thursday, December 23 and Friday, December 24
  • Friday, December 31


Meet Our Team

We make every effort to be highly responsive to your questions, concerns, and comments.

ElephantAvatar of a cartoon rhino in superhero cape representing customer service representative LindsayAvatar of a cartoon dog meditating that represents customer service representative MichelleKoalaAvatar of a cartoon turtle representing customer service representative Tiffiny

Becky

Lindsay, 
Team Lead

Michelle

Pedro

Tiffiny