Monterey One Water’s utility billing vendor – Automatic Funds Transfer Services (AFTS) – can no longer offer paperless billing or online account access to our customers. Starting with the March billing cycle, all Monterey One Water customers will receive a paper bill, and only a paper bill, via the United States Postal Service. Those customers who had online accounts will no longer have access to them. More details can be found on our Customer Notice page.

Credit Card

Online Payment Portal

Use the secure one-time payment portal to pay your bill online
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Payment Options

Monterey One Water offers a variety of options for paying your sewer bill.
Paper Bill

Bill Copies

For copies of current or past bills, please call our Customer Service Team at (831) 372-3367

  1. Phone:
    (831) 372-3367 or
    (831) 422-1001


    Monday through Friday
    8:00 a.m. to 5:00 p.m.