Can’t find what you need on our website? Monterey One Water’s Customer Service Team is ready to assist you. Providing exceptional service is important to our Agency and multiple options are available to connect with our support staff.
Thank you for your interest in Monterey One Water's Auto Pay program. Auto Pay simplifies your bi-monthly wastewater fee by automatically deducting your payment from your checking or savings account.
The Responsible Party Designation form allows the property owner to designate a tenant or agent to receive all billings related to wastewater treatment.
Monterey One Water’s rates are updated annually to generate sufficient revenue to fund operations, maintenance, and other support activities related to wastewater treatment.
Monterey One Water currently uses a third-party billing vendor to prepare and mail bi-monthly customer billings for wastewater service fees. The Agency is considering changing its billing vendor to the Monterey County Treasury-Tax Division via a property’s Tax Bill. Learn more about this proposed change.