Can’t find what you need on our website? Monterey One Water’s Customer Service Team is ready to assist you. Providing exceptional service is important to our Agency and multiple options are available to connect with our support staff.
Thank you for your interest in Monterey One Water's Auto Pay program. Auto Pay simplifies your bi-monthly wastewater fee by automatically deducting your payment from your checking or savings account.
You do not need an online account to pay your bill, but by creating one, you can manage your billing preferences and view PDF copies of your statements. Think green. Go paperless!
The Responsible Party Designation form allows the property owner to designate a tenant or agent to receive all billings related to wastewater treatment.
Monterey One Water’s rates are updated annually to generate sufficient revenue to fund operations, maintenance, and other support activities related to wastewater treatment.
As a public agency, customers in our service area have a voice in our business practices. Any needed rate increases will be noticed in advance and customers will have the opportunity to vote on the proposal and to attend a public hearing to express their opinions.