COVID-19 Emergency Utility Assistance Program

Wastewater, Water Recycling, and COVID-19

There are no impacts from the Coronavirus to Monterey One Water's wastewater or water recycling treatment processes. The Coronavirus, a respiratory illness like the flu or cold, is a prime example of the viruses and other pathogens wastewater treatment plants are designed to protect against. Wastewater services will continue uninterrupted and with reliability you should expect from Monterey One Water.

Customer Support

We are proud to serve the community and recognize these are tough times. Customers who have been fiscally impacted by COVID-19 should contact our Customer Service Team to discuss options to help you pay your bill.

Support Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

Email Customer Service

(831) 372-3367 or (831) 422-1001