COVID-19 Emergency Utility Assistance

Wastewater, Water Recycling, and COVID-19

There are no impacts from the Coronavirus to Monterey One Water's wastewater or water recycling treatment processes. The Coronavirus, a respiratory illness like the flu or cold, is a prime example of the viruses and other pathogens wastewater treatment plants are designed to protect against. Wastewater services will continue uninterrupted and with reliability you should expect from Monterey One Water.

Customer Support

We are proud to serve the community and recognize these are tough times. Customers who have been fiscally impacted by COVID-19 should contact our Customer Service Team to discuss options to help you pay your bill.

Support Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

Email Customer Service

(831) 372-3367 or (831) 422-1001

Additional Financial Assistance Resources

If you are a renter or landlord facing financial hardship and are having difficulty making your rent and utility payments, the United Way's 2-1-1 Program can connect you to a community resource specialist who can put you in touch with local organizations that provide critical support services. 211 is a free, confidential helpline that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week.

Call Toll Free: 2-1-1

Website: United Way's 211 Webpage

State COVID-19 Relief

The State of California has assistance programs that may be able to provide you financial assistance. To learn more about these services, contact the California COVID-19 Rent Relief Call Center at 1-833-430-2122 or access their website.