Payment Assistance Programs

We recognize customers may face circumstances that stretch their financial resources.  The below options may assist customers who are having difficulty covering expenses.

Assistance Programs

California's Low Income Household Water Assistance Program (LIHWAP)

Monterey One Water is enrolled in the State of California's one-time, federally funded relief program for water and/or wastewater services. LIHWAP is designed to provide financial assistance to low-income households who have a past due balance for water and/or wastewater services. The State has contracted with Central Coast Energy Services to manage this program. 

One-Time Benefit: Eligible households may receive one benefit payment for water OR wastewater during the program period (May 2022 through May 31, 2024)
Maximum Benefit: $2,000
Coverage: Payment can cover the water OR wastewater arrearage amount, including current charges, late fees, reconnection fees, taxes, and other charges
Informational Flyer: Low-Income Home Water Assistance Program Flyer (PDF)

This program is administered by Central Coast Energy Services. For eligibility and application information, please contact Central Coast Energy Services at  (831) 726-8817 or Applicants will need a copy of their Monterey One Water statement. To access a copy of your statement, visit our Online Statements page.

Monterey One Water Residential Low-Income Sewer Assistance Program

Monterey One Water has developed a Low-Income Sewer Assistance Program to help qualifying residential customers with their wastewater treatment bill. Customers approved for the program will receive a credit for one bi-monthly billing cycle for Monterey One Water's wastewater treatment fee—credit does not include any "City Charges" added on by our member entities to cover their collection service. Visit our Low-Income Sewer Assistance page to complete an application or call our Customer Service Team at (831) 372-3367 to have an application mailed to you. Please allow 30 days for the team to process your application. Program enrollment or denial will be verified via email.

Monthly Payment Options

While your wastewater bill is due on a bi-monthly basis, it is easy to make monthly payments. You can use any of the choices listed on our Payment Options page to make your payments monthly. You may make as many payments as you like during each billing cycle, but your balance must be paid in full by the due date to avoid penalties.

2-1-1 Program

If you are a renter or landlord facing financial hardship and are having difficulty making your rent and utility payments, the United Way's 2-1-1 Program can connect you to a community resource specialist who can put you in touch with local organizations that provide critical support services. 211 is a free, confidential helpline that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week.

Call Toll Free: 2-1-1

Website: United Way's 211 Webpage

COVID-19 Relief

The State of California has assistance programs that may be able to provide you financial assistance. To learn more about these services, contact the California COVID-19 Rent Relief Call Center at 1-833-430-2122 or access their website.