We recognize customers may face circumstances that stretch their financial resources. Monterey One Water has developed the following programs and options to assist customers who are having difficulty covering expenses.
Residential Low-Income Sewer Assistance Program
Monterey One Water has developed a Low-Income Sewer Assistance Program to help qualifying residential customers with their wastewater treatment bill. Customers approved for the program will receive a credit for one bi-monthly billing cycle for Monterey One Water's wastewater treatment fee—credit does not include any "City Charges" added on by our member entities to cover their collection service. Eligible customers can apply to receive this assistance credit at least once every two years depending on availability of funds.
Available Credit for One Bi-monthly Billing Cycle
September 2021 - June 2022
Residential customers who receive a bill directly from Monterey One Water. Unfortunately, this excludes those living in a multi-family community who receive a sewer bill through their HOA or property management company.
The name and service location must be the same on the PG&E and Monterey One Water bills.
To be eligible for credits in future years you must submit a new application for each year that you are requesting a credit. M1W reserves the right to deny enrollment in the program if the information provided is inaccurate, incomplete, or has reason to believe that you are no longer eligible or meet the Program requirements.
How to Apply
Visit our Low-Income Sewer Assistance page to complete an application or call our Customer Service Team at (831) 372-3367 to have an application mailed to you. Please allow 30 days for the team to process your application. Program enrollment or denial will be verified via email.
Monthly Payment Options
While your wastewater bill is due on a bi-monthly basis, it is easy to make monthly payments. You can use any of the choices listed on our Payment Options page to make your payments monthly. You may make as many payments as you like during each billing cycle, but your balance must be paid in full by the due date to avoid penalties.
Additional Financial Assistance Resources
If you are a renter or landlord facing financial hardship and are having difficulty making your rent and utility payments, the United Way's 2-1-1 Program can connect you to a community resource specialist who can put you in touch with local organizations that provide critical support services. 211 is a free, confidential helpline that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week.
The State of California has assistance programs that may be able to provide you financial assistance. To learn more about these services, contact the California COVID-19 Rent Relief Call Center at 1-833-430-2122 or access their website.