Monterey One Water has developed a Low-Income Sewer Assistance Program to help qualifying residential customers with their wastewater treatment bill. Customers approved for the program will receive a credit for one bi-monthly billing cycle for Monterey One Water's wastewater treatment fee—credit does not include any "City Charges" added on by our member entities to cover their collection service. Customers can apply for this assistance credit each year depending on availability of funds. Applications for assistance will be reviewed and, if approved, credited in the order in which they are approved, to the extent funds are available.
| Year | Available Credit for One Bi-monthly Billing Cycle |
| July 2023 - June 2024 | $88.00 |
When the credit is applied, you will still receive a bi-monthly bill for your city's collection fee and any other charges on you bill.
Eligibility Requirements
- Residential customers who receive a bill directly from Monterey One Water. Unfortunately, this excludes those living in a multi-family community who receive a sewer bill through their HOA or property management company.
- Enrollment in PG&E's California Alternate Rates for Energy (CARE) Program where participants qualify through income guidelines or enrollment in certain public assistance programs.
- The name and service location must be the same on the PG&E and Monterey One Water bills.
Additional Requirements
- Each Application shall be for one residence only.
- The rebate is not transferable to a new address or another person.
To be eligible for credits in future years you must submit a new application for each year that you are requesting a credit. M1W reserves the right to deny enrollment in the program if the information provided is inaccurate, incomplete, or has reason to believe that you are no longer eligible or meet the Program requirements.
How to Apply
If you meet all of the eligibility requirements described above, please follow these steps to submit a complete application packet.
| 1. Application |
- Complete a program application using one of the following methods:
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| If you use this method, the online system will automatically take you through step 2 and step 3 | |
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| 2. Income Verification |
- Provide a recent copy of your PG&E bill showing your enrollment in PG&E's CARE Program—the name and service location must be the same on the PG&E and Monterey One Water bills
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| 3. Submit |
- Send your Application and PG&E bill to the Monterey One Water Customer Service Team
Mail: PO Box 2109, Monterey, CA 93942
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In-Person: 5 Harris Court, Bldg D, Monterey, CA 93940 (8:00 a.m. - 5:00 p.m.)
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Secure Drop Box: 5 Harris Court, Bldg D, Monterey, CA 93940 - located to the left of the main entrance (24 hours a day)
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Program Funding
Funding: Monterey One Water uses unrestricted revenue, grants, and donations to fund the Low-Income Sewer Assistance program. As required by law, funding does not come from user fees assessed to our customers. Each year, the program is contingent on the availability of unrestricted funds.