Effective July 1, 2024, bi-monthly billing for wastewater service will stop. An annual fee for wastewater service in the Monterey One Water service area will instead be included on a parcel’s annual Property Tax Bill. This change was approved by the Monterey One Water Board of Directors on October 30, 2023.
Customers will begin receiving routine communication starting in January 2024 on the billing transition.
This change will not impact Monterey One Water commitment to transparency. Annually, customers will receive a letter with the amount and breakdown of their sewer charges for the next fiscal year. This will occur after the Board approves the budget and rates for that fiscal year (July 1-June 30). If the Board wants to consider a rate change, the Agency must follow the state-required process, including written justification to each property owner and a process to vote on the change. The Board will also lead a budget workshop and a public hearing with opportunities for public comment before voting to set new rates.
If your community or business organization is interesting in learning more, Monterey One Water team members are available to present on the change to the Agency's billing process and answer questions. Please contact Mike McCullough, Director of External Affairs, to schedule.