Customer Feedback - Proposed Billing Change

Billing Process and Cycles Feedback Form

  1. Monterey One Water is considering a change to its wastewater billing process to address customer feedback. If approved, bi-monthly billing will cease on July 1, 2024 and a fee for wastewater service will be included on a parcel’s annual Property Tax Bill. This change would stop bi-monthly billings from Monterey One Water and instead move the Agency’s wastewater fees to a property’s tax bill.

    Please review the full proposal at

  2. Customer Verification*

    Monterey One Water provides wastewater service for entities in northern Monterey County, including:
    Boronda County Sanitation District, Castroville Community Services District, Del Rey Oaks, Marina Coast Water District, Monterey, Pacific Grove, Salinas, Sand City, Seaside, and some unincorporated areas of Monterey County

    Please confirm you are a Monterey One Water wastewater customer (property owner or authorized third-party payee).


    Providing the below information is optional but will help staff better address customer feedback.

  4. Do you have a mortgage?
  5. Do you have an impound account for your mortgage and other property related fees?
  6. Are you on a fixed income?
  7. Leave This Blank:

  8. This field is not part of the form submission.