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February 6, 2023 4:33 PM

Change to Billing Process Effective July 1, 2024

Effective July 1, 2024, bi-monthly billing for wastewater service will stop. An annual fee for wastewater service in the Monterey One Water service area will instead be included on a parcel’s annual Property Tax Bill.

Customers will begin receiving routine communication starting in January 2024 on the billing transition.

Additional details on this change, future opportunities for customer assistance, and how transparency and customer engagement will continue, can be found on our dedicated page for this change to our billing process.

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